Help with

If you've managed to find you way here in an attempt to contact with a customer services enquiry, then you clearly didn't read the Help page on their website!

Please read the instructions at the top of the the JL help page. You will find that you can contact them either by submitting an online query via the third option at the bottom of every FAQ page, or via the email address given near the top of the page. They aim to reply within a couple of days but please allow extra time during busy periods such as Christmas.

If you have submitted a query to the JL helpline and have not heard anything in a week or so, then please follow the instructions in this FAQ from the JL site.

Please do not use this website to contact me about a JL customer service issue. I will not be able to help you: I work from home and I do not have access to the JL customer database, which is held in a secure location with highly restricted access. All I can do is forward your enquiry to the JL helpline team by email, which is pointless because you can email them directly yourself.